Last Updated: June 2026
Thank you for shopping with Pitara. We are committed to delivering your handmade kidswear safely and on time. Please read our shipping policy carefully.
Order Processing
- All orders are processed within 4 –5 business days after payment confirmation.
- Handmade and customized products may require additional processing time.
- Orders are not processed or shipped on Sundays and public holidays.
Shipping Locations
We currently ship across India. For international shipping inquiries, please contact our customer support team before placing an order.
Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location and order value.
- Free shipping may be offered on selected orders and promotional campaigns.
Estimated Delivery Time
- Metro Cities: 5–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Areas: 7–14 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.
Order Tracking
Once your order is shipped, you will receive a confirmation message with tracking details. You can use the tracking number to monitor the status of your shipment.
Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control. We appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Pitara will not be responsible for delays or delivery issues resulting from incorrect or incomplete address information.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery or the expected delivery date. Our team will work with the courier partner to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us: