Last Updated: June 2026
Thank you for shopping with Pitara. We strive to provide high-quality handmade clothing for children. Please read our Refund & Cancellation Policy carefully before placing an order.
Order Cancellation
Before Shipment
- Orders can be cancelled before they are dispatched from our warehouse.
- To request a cancellation, please contact our customer support team as soon as possible.
- If the cancellation request is approved before shipment, a full refund will be processed.
After Shipment
- Once an order has been shipped, it cannot be cancelled.
- Customers may refer to our Return & Refund Policy for eligible returns after delivery.
Refund Policy
Refunds may be issued under the following circumstances:
Eligible Refund Cases
- Order cancelled before shipment.
- Product received is damaged, defective, or incorrect.
- Approved return request as per our Return Policy.
- Order lost during transit and confirmed by the courier partner.
Non-Eligible Refund Cases
- Change of mind after the product has been shipped.
- Incorrect size selection by the customer.
- Incorrect shipping information provided by the customer.
- Customized or personalized products.
- Products that have been used, washed, altered, or damaged after delivery.
Refund Process
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1. Contact our support team with your order details.
2. Provide photographs if the item is damaged, defective, or incorrect.
3. Our team will review the request and verify the claim.
4. Once approved, the refund process will be initiated.
Refund Timeline
- Refunds are typically processed within 7–10 business days after approval.
- The refunded amount will be credited to the original payment method used during purchase.
- Actual credit timelines may vary depending on your bank or payment provider.
Return Shipping Charges
- If the return is due to a damaged, defective, or incorrect item, return shipping charges will be borne by Pitara.
- For all other approved returns, return shipping costs may be the responsibility of the customer.
Customized & Handmade Products
As many of our products are handmade and may be customized, such items are generally non-refundable and non-cancellable once production has begun, unless they arrive damaged or defective.
Contact Us
For cancellation, refund, or return-related queries, please contact:
Pitara
Email: support@pitarafashion.com
Phone: +91 XXXXXXXXXX
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM
We are committed to ensuring a fair and transparent shopping experience for all our customers.