Last Updated: June 2026
Thank you for shopping with Pitara. We strive to provide high-quality handmade clothing for children. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Eligibility for Returns
We accept returns under the following conditions:
- The return request must be made within 7 days of receiving the order.
- The item must be unused, unworn, unwashed, and in its original condition.
- All original tags, packaging, and accessories must be intact.
- A valid proof of purchase or order number is required.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or personalized products.
- Products purchased during clearance or special sale events.
- Items that have been used, washed, altered, or damaged after delivery.
- Products returned without original tags or packaging.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by sharing photographs of the item and packaging. We will review the issue and provide a suitable resolution, including replacement or refund where applicable.
Return Process
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1. Contact our customer support team within the eligible return period.
2. Provide your order number and reason for the return.
3. Once approved, return instructions will be shared with you.
4. After receiving and inspecting the product, we will process the refund or exchange.
Refund Policy
- Approved refunds will be processed within 7–10 business days after the returned product is received and inspected.
- Refunds will be issued to the original payment method used during purchase.
- Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.
Exchange Policy
- Exchanges are subject to product availability.
- If the requested size or product is unavailable, a refund or store credit may be offered.
Cancellation Policy
- Orders can be cancelled before they are shipped.
- Once an order has been dispatched, it cannot be cancelled and will be subject to the return process.
For return, refund, or exchange requests, please contact:
Contact Us
For return, refund, or exchange requests, please contact:
Pitara
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Email: support@pitarafashion.com
Phone: +91 XXXXXXXXXX
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM
We appreciate your trust in Pitara and are committed to ensuring a smooth shopping experience.